New Feature: Editing Training Notifications

Key takeaways

• Training notifications now live as their own step in the campaign flow, letting admins edit the copy of training reminders across Slack, Teams, and email rather than relying on a fixed default message.
• Admins can customize the subject line and sender name on email notifications so messages appear to come from a trusted, internal source rather than an unfamiliar or generic sender.
• The editor supports bold, italics, underlines, and dynamic macros, giving admins more control over how each campaign's messaging reads.
• Before this update, default notifications risked being mistaken for phishing attempts because they didn't look internal, and sender names couldn't be customized, leaving employees unsure who to contact.
• Default notifications also often omitted policy details, such as consequences for incomplete training, and some campaigns didn't explain why training had been assigned in the first place.
• The goal of the feature is to make training notifications feel like they come directly from the organization itself, increasing trust and making them easier for employees to act on.