Shasta Community Health Center Protects Patient Data with Adaptive Security

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Introduction

In healthcare, trust is inseparable from care. With sensitive patient information constantly at risk from increasingly sophisticated cyber threats, Shasta Community Health Center turned to Adaptive Security to strengthen its defenses. By adopting advanced AI-powered training and simulations, Shasta empowered its workforce to actively defend against modern phishing, deepfake, and social engineering attacks.

Customer Background

Shasta Community Health Center is a nationally qualified health center with a mission to provide care to its community. Protecting patient privacy is central to that mission, making cybersecurity awareness a critical component of its overall risk management and compliance strategy.

"Our mission is built on a foundation of trust, and the most critical part of that is protecting our patients' private health information."

Challenge

The organization recognized that its previous training program wasn’t keeping pace with the evolving threat landscape. In particular:

1. Healthcare-Specific Threats: Attackers increasingly target HR and clinical staff with AI-powered spear phishing and deepfake voice calls.
2. Legacy Gaps: Previous training solutions lacked realistic, advanced simulations.
3. HIPAA Alignment: Shasta needed custom training aligned with its specific protocols and workflows.

"We saw a clear need for a platform that went beyond the basics and could prepare our staff for the reality of modern threats like AI-powered spear phishing and deep fake voice calls."

Solution

Shasta implemented Adaptive Security’s awareness training and phishing simulation platform, which immediately addressed its needs:

• AI-Powered Phishing Simulations: Adaptive generated tailored spear phishing scenarios, including realistic fake job applicants to test HR defenses.
• Advanced Threat Training: Deepfake and voice phishing simulations gave staff firsthand experience with emerging attack methods.
• Custom Healthcare Content: The team instantly created a “Protecting Patient Data” module aligned with HIPAA protocols and workflows.
• Engaging Experience: Employees learned through immersive, scenario-driven exercises that mirrored real-world threats.

"Two things stood out. First, the ability to use AI to generate incredibly tailored phishing simulations… Second, the advanced threat simulations. The deep fake and voice phishing capabilities were exactly what we were missing."

Results

Since rolling out Adaptive Security, Shasta has seen a remarkable transformation in its training program:

• Dynamic & Engaging: The shift from static content to dynamic simulations created higher employee engagement.
• Healthcare-Specific Relevance: Staff now train with modules directly tied to HIPAA and patient data protection.
• Eye-Opening Realism: Deepfake simulations of the CEO brought the threats to life, fundamentally changing how employees perceive risk.
• Empowered Workforce: Staff are no longer passive participants but active defenders of patient trust and data.

"The real eye-opener was the deepfake simulations. When our staff saw and heard a perfect AI-generated video of our own CEO, the threat became real."

Conclusion

For Shasta Community Health Center, Adaptive Security was the partner that elevated its security posture. By delivering AI-powered phishing simulations, deepfake defense, and custom healthcare training, Adaptive ensured Shasta’s clinicians and administrative staff are better prepared to protect sensitive patient information.

"With Adaptive Security, I'm confident that our entire organization, from our clinicians to our administrative staff, is better prepared to protect our patients."